How dumb the CIC immigration officials are?
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I sponsored my parents and they are here now. I just wanted to update their living address on their file and I called CIC and I was told that I cannot access their file even if I was a sponsor and even if I have all the information (Including their ppt,immigration doc etc.) I told them that I want to get their mailing address updated and can provide u their Client ID etc but I was refused and told that I have to get the authorization letter from my parents.
Anyway, I found the way to get it updated but I just wanted to share that if any information is being denied to be provided then it should be secured from all angles and they must use their common sense to understand it. I told them that they can ask me every bit information to authenticate me.
Well, I went to their web site and update the address. What a funny security system they have where u cannot use it one way but can easily get into it by another way.
Location: God's own country
Posted on: 15-07-10 14:08:40
Welcome to Canada. The best is yet to come.
If you were here long enough, you would understand that the locals are a master of a very small area of work. The canot see the full picture.
Also the main point of writing this reply is that they are not Immigration Agents but Canadian Immigration officials (Govt. employees paid with our tax dollars). Immigration agents are agents who do the immigration paper work for you and you have to pay them a fee to do this apart from the standard immigration fees paid to the govt..
Your heading was misleading and hence this post.
Peace by TK
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I am a Gents and not a Ladies.
They are phone agents who have to go by their book and they cannot go by what you call "common sense." If they do not provide internet access to the account, that would mean more calls and more agents and more expense for the government. Anybody who has access to all the information required to login would be able to do so. I think it will be treated as authorization if they gave that information away required to login to the site.
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Give free food http://www.thehungersite.com ||
I see no issue in this. Its your data that they are protecting. Person you spoke to is just an agent - who goes by the script. They follow very simple "Yes/No" Flow Chart. If they fail to follow then the problem is of that person - not the agency. Now - ask yourself, why would one risk a job for you - for a person that they don't know at all?
If agency don't have such clear cut process for these agents then tomorrow we, citizens, will hang the agency for not safe guarding the personal information ...
You probably didnot read disclaimer before either creating or accessing the account. Accessing information online is great, but you as a user assume the risk associated with it & not the agency. See the difference !?
Process is no different than what you would follow for your banking.
Its all about CYA ...
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Mumbai Maazi Ladki ...
Quote:
Originally posted by tamilkuravan
Welcome to Canada. The best is yet to come.
If you were here long enough, you would understand that the locals are a master of a very small area of work. The canot see the full picture.
Also the main point of writing this reply is that they are not Immigration Agents but Canadian Immigration officials (Govt. employees paid with our tax dollars). Immigration agents are agents who do the immigration paper work for you and you have to pay them a fee to do this apart from the standard immigration fees paid to the govt..
Your heading was misleading and hence this post.
Peace by TK
Post heading is updated.
Well, I am in Canada from many years and I already know that when u talk to someone in govt office they hardly know anything (Especially they don't apply common sense. They work like soldiers where they are taught not to use their brain.). I can give here tons of examples. Most of the security systems in Canada are very weak. I see it may be just because I am in the Software industry.
Let me throw few examples where u can judge the common sense
1. Health card is not considered a valid ID everywhere even if it has ur photo,signature and address.
2. Most of the banks do not allow u to use more secured pwd (e.g. using characters other than alpha numeric characters) while doing online banking. I think these banks should learn from Indian banks which at least apply better security measures.
3. I had a chance to go to Scotia Bank to open a bank account for a new immigrant. They asked that SIN and Passport is not enough and I must provide a proof of address. Well, actually the account was required so that I can show the bank statement at other places as my proof of address. It is a chicken egg problem.
4. I cannot stop any way the marketing junk I get in my mail box every day. I am often suggested by bank tellers that I should not use my passbook but use online banking and this way I can save papers. When I asked them if they can stop sending me any offers (CC offers etc.) in the mail then they told they cannot. Another effort I made to save paper but failed.
Well there are numerous examples and the rest I will share some other day.
Quote:
Originally posted by Maharaj
I see no issue in this. Its your data that they are protecting. Person you spoke to is just an agent - who goes by the script. They follow very simple "Yes/No" Flow Chart. If they fail to follow then the problem is of that person - not the agency. Now - ask yourself, why would one risk a job for you - for a person that they don't know at all?
If agency don't have such clear cut process for these agents then tomorrow we, citizens, will hang the agency for not safe guarding the personal information ...
You probably didnot read disclaimer before either creating or accessing the account. Accessing information online is great, but you as a user assume the risk associated with it & not the agency. See the difference !?
Process is no different than what you would follow for your banking.
Its all about CYA ...
Looks like u did not understood my problem.
I am the sponsor of my parents and I have all their information in hand to validate/authenticate myself. I don't know which information they want to protect from me. The information which they wanted to protect was already provided by me when sponsorship application was filed.
If I can update the information on internet by providing the ClientID and some other information then why don't they. When authentication to be designed there should be no difference in man and machine. If I give u my bank card and PIN then I don't think that bank machine can refuse u to withdraw any money. Same is here, If I provide all the information to authenticate then they should not refuse. Think another way, If I don't tell them on the phone that I am not the one who I claim to be and still provide correct information then they will go ahead and do what I wanted them to do.
My main point was that their technique is not correct to protect the information.
These Call center officials operate upon the cue that you provide. The minute you acknowledge the fact that you are not the individual whose information you want to access and change, it shuts down the specific request immediately. He does not want to address you any more or proceed further even if you have all of the other facts needed, without the specific authorization from the individual. Don't forget that all these calls are currently recorded and then hashed later.
If you had said that that the person you need is here and then you could have held another puppet in your next hand and switched over to another voice and provided any information that he needed, then he would have continued.
Privacy laws have kicked in here in a more stringent manner, since the RUSSIAN SPY Scandal. How do you think that they got all of the information that they needed to create a character out of thin air??!! By obtaining bits and pieces of information from loose lips. They only got the ten that were deported of the country. What about the others who are still doing the spade work here and there, for them?
It is better to be sooner than ......
Freddie.
