Dear CDs,

This is one of those times where Google god does not offer much help, so I would like to tap in our human help from expert CDs. With extensive knowledge of CD Mobile and IT experts, I hope someone will be able to shine a guiding light on the following issue :

Device: Nexus 4
OS : KitKat 4.4.4 and Lollipop 5.0 (same issue)

Problem : Emails from phone to gmail address bouncing back with following error message.


From: Mail Delivery Subsystem "MAILER-DAEMON@to5email.gprs.rogers.com"
Date: Dec 5, 2014 9:11 PM
Subject: Returned mail: see transcript for details
To: hiren at abcxyz.com
Cc:

> The original message was received at Fri, 5 Dec 2014 21:11:25 -0500
> from [25.13.59.134]
>
> ----- The following addresses had permanent fatal errors -----
> "xxxxxx.xxxx at gmail.com"
> (reason: 550-5.7.1 [74.198.8.120 12] Our system has detected that this message is)
>
> ----- Transcript of session follows -----
> ... while talking to gmail-smtp-in.l.google.com.:
> >>> DATA
> <<< 550-5.7.1 [74.198.8.120 12] Our system has detected that this message is
> <<< 550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
> <<< 550-5.7.1 this message has been blocked. Please visit
> <<< 550-5.7.1 http://support.google.com/mail/bin/answer.py?hl=en&answer=188131 for
> <<< 550 5.7.1 more information. g5si110855igg.25 - gsmtp
> 554 5.0.0 Service unavailable
>
> Received: from [25.13.59.134] ([25.13.59.134])
> by to5email4.gprs.rogers.com (Sentrion-MTA-4.3.1/Sentrion-MTA-4.3.1) with ESMTP id sB62BPu8021678
> for "xxxxxx.xxxx at gmail.com"; Fri, 5 Dec 2014 21:11:25 -0500
> Message-Id: <201412060211.sB62BPu8021678@to5email4.gprs.rogers.com>
> Date: Fri, 05 Dec 2014 21:08:22 -0500
> Subject: Re:
> From: Hiren "hiren at abcxyz.com"
> To: Someone "xxxxxx.xxxx at gmail.com"
> MIME-Version: 1.0
> Content-Type: text/html; charset=utf-8
> Content-Transfer-Encoding: base64



My email (SMTP) is configured on outlook using our office exchange using our own domain. The issue does not arise when emailing from my desktop at office.

The problem started appearing since last update from KitKat (about 1 week ago) and continues with Lollipop version as well. Since the last update and the new version, Android is using GMAIL to access emails from all accounts.

Emails to all other receivers have no problem.

This morning I tried a test email to my hotmail account as well as my gmail account at the same time. The email was received in my hotmail account, but not in my gmail account, at the same time I did not receive any bounced email as well...

Please advice ASAP.

Hiren

Hello Hiren,

I do not have such high end gadgets on me to do the test or an exploration. But, there is always a BUTT...

That message is telling you that an email that you've sent was not deliverable, which you already know. Usually this happens because you typed and invalid email address to send it to. In this case it is NOT. It could also be due to an anomaly, that you've probably got a virus or spam that is automatically sending and receiving emails on your behalf and causing this to happen. If so you'll need to do a full system scan and clean it out. Best of luck to you. Since it is in the server and a routing problem, they will not admit to it and will call it a VIRUS or a BUG and get away with it.

Some times it could be the receiving server. In this case ROGERS!!

FH

Please contact their technical department and seek help. They might have fixed it by the time you read this. fh

Thanks FH,

You are always the first one to offer help and your suggestions are all valid.

1. The problem is while emailing from phone. There are no virus/spamming emailer robots that I know of.

2. The problem is only when emailing to gmail account, not all receivers. It seems like a gmail specific issue.

3. It has started appearing only since the latest gmail update.

4. Further research on the error code and description suggests that gmail is treating my IP as an originator of spam and that is the reason it is blocking.

5. I also figure (from online forum posts) that there is a certain code in new gmail update regarding compatibility between IPv4 and IPv6 standards - but dont know how to set them on my phone.

6. I have experience with ROGERS technical support from past and not so impressed, specifically in this case the phone is with FIDO and the email receiver is in China.

Still stumped.

Hiren

Hi,

Did you try sending an email from your phone to this email address when your were connected to wifi network? In this test turn off your Fido data and use wifi network to send this email. Let me know the result.

Quote:

---

Originally posted by Rucking Fetard

Hi,

Did you try sending an email from your phone to this email address when your were connected to wifi network? In this test turn off your Fido data and use wifi network to send this email. Let me know the result.

---