Since you want to get pulse of CDs on the issue , here is my view point : ( this is niether legal advice nor moral lecture , just views , you may chose to ignore as many of them)

A View
Before pressing yes for reset , the phone displays "Are you sure , this will delete all the data ? " Since phone was in your hand and you pressed the doomed yes, You may lose out on this point. Moreover you may not have recorded the conversation where the Call center exec affirmed it will cause no loss for you.

Another View
Internet not working on a phone or phone malfunction is actually liability of Phone product company not that of service provider of phone line and since after 1 year the phone goes out of warranty , the liability makes home on your shoulder. ( I have gone thru this rut, recently dropped my 18 mths old phone in water during river rafting, and was asked by samsung galaxy guys to pay $489 as repair charge plus change battery , rogers washed hands totally, I was mad to hear, wasted 10 hrs on phone yelling at folks , eventually I perforce settled on upgrade to iphone. After all I was at fault of dropping it )

Another View
I never store contacts on any phone, its always in my email account. Contacts from email can be replicated any time on any smart phone. Also its a common practice to take photo and send to mail or share / send to FB.

Another one,
I am sure you are not the first one to lose contacts and photos due to phone malfunction. Pls read thru any precedence case of such kind and its outcome.

Last one
No Denial that Telco's misguidance has harmed your personal property which can no more be recovered, Thus the company owes you and must show responsibility over the mistake. I am only wondering what exactly they owe you ? How do you quantify those damages ? and since you are clear you do not want anything, but moral stroke. Then You must go ahead, Sue and ask for the moral responsibility acceptance and apologies. I am sure you will get a call and case will close without spits n spats.

Just received this in my Inbox from "Vonage"

Message from the Commissioner for Complaints for Telecommunications Services (CCTS)
CCTS is an independent agency whose mandate is to resolve complaints of
individual and small business customers about their telecommunications services.
If you have a complaint about your telephone, wireless, or Internet service, you
must first try to resolve it directly with your service provider. If you have done so
and have been unable to reach a satisfactory resolution, CCTS may be able to
help you, free of charge.
To learn more about CCTS, you may visit its website at http://www.ccts-cprst.ca" rel="nofollow">LINK or call
toll-free at 1-888-221-1687.

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Growing Old Is Mandatory ..Growing UP is Optional

Received this email today:



Decision-makers at the CRTC have finally agreed to develop national rules to protect cell phone users and they need to hear from you before Big Telecom gets to them.



Have you ever been overcharged, put on hold for an unconscionable amount of time, or otherwise treated unfairly by a cell phone company?

...That means you have a cell phone horror story. Tell us what happened at http://CellPhoneHorrorStory.ca, and we’ll use it to push for new rules ensuring cell phone fairness, affordability, and choice.1

People like you have been speaking out about unfair treatment from big telecom companies, and you’ve had an effect:

Decision-makers at the CRTC have finally agreed to develop national rules to protect cell phone users – but to do it right, they need to hear from you.

You need to act now – the Big Three cell phone giants are poised to use the new national rules process to undo the few rules we currently have to protect us,2 and lock you into arrangements that are even more costly. It’s wrong, it’s bad for our country, and we shouldn’t stand for it.

We pay some of the highest cell phone fees and are forced into some of the worst contracts in the industrialized world. This is because three big cell phone conglomerates control nearly 94% of the market.3

The CRTC needs to understand just how much this affects you: the user, the consumer, the citizen. Show the CRTC that Canadians are stuck in an unfair and expensive cell phone market.

This is your chance to fight back. Let’s stop giant cell phone companies’ assault on our wallets and our time. Tell your cell phone horror story now, and help create strong rules to protect Canadians >>>

With hope,

Steve, Lindsey, and Reilly—on behalf of your OpenMedia team

P.S. Our small team works hard to monitor policy developments like these, and take action so that Canadians can have a say in our digital services. Help keep us going by making a small donation today.



Footnotes

[1] See our press release, OpenMedia.ca pleased with CRTC plans to protect Canadian cell phone users

[2] Big cell phone companies began to support the call for a national code of conduct just as provincially, rules were getting stronger. Manitoba and Quebec have strong protections for cell phone users, and Nova Scotia is close behind. Rogers, for one, made sure to note in its submission that the new national rules would “eliminat[e] the need for individual provincial rules”.

[3] See Carleton University professor Dwayne Winseck’s figures posted here.

Support OpenMedia.ca

OpenMedia.ca is a non-profit organization that relies on donations from people like you to operate. Our small but dedicated team ensures even the smallest contributions go a long way to make your voice heard. Please donate today.

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No trees were killed by this post, but a large number of electrons were terribly inconvenienced.
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George Malley: Hey, would you, uh, love me the rest of my life?
Lace Pennamin: No. I'm gonna love you for the rest of mine.
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None of us knows God until someone introduces us - Life of Pi

Fido, not worth it, just move on. Btw, which company was it....just curious. When I came to Canada, I started with Rogers first, Bell next, Fido afterward...and finally realized that all work the same way. I am waiting for my contract to expire with Rogers to try out Wind.

Thank You so much folks for sharing your opinion and G13 for sharing the CRTC news .

I intend to go ahead with this - simply because I feel what they did was grossly wrong !

Had it been an incorrect plan or a contract I would have signed , I would have waited and switched to other plan / providers .... But here I believe due to lack of knowledge / trianing of the Telco , I have lost something dear and important to me ... Let the Judge decide .... I shall put in my case .... and demand a compensation that shall well ... make me feel compensated .

Will keep this thread updated and if there is any further thoughts coming up , let the flow continue .... I shall start with writing a complaint to the Telco as well as CRTC ...

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Fido.

Good luck Fido! Let us know if there is anything we could do to make your case strong.

Thanks Bhootnath and others also .

I know I might lose , be frustrated as well but I will be able to put my effort in it - I feel I have been wronged and it needs to be justified .... Shall update the thread .

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Fido.