Posts: 2831
Location: Toronto
Posted on: 19-03-05 08:03:16
Quote:
Orginally posted by bxmca
if you are in IT... you are always facing a customer..
Not always - you could be a customer facing consultant or an application developer.
When I said "customer facing", I meant external customer.
There are always internal customers - like developing an application for another dept. within the company.
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"Mah deah, there is much more money to be made in the destruction of civilization than in building it up."
-- Rhett Butler in "Gone with the Wind"
Posts: 2025
Location: State of Denial
Posted on: 19-03-05 09:53:22
Quote:
Orginally posted by bxmca
if you are in IT... you are always facing a customer..
It is posible. In this case the client.
I have worked in one project where I was almost daily on the phone with the client or he was always present in the office discussing about specs.
In another project, The client actually had a small office in our office. Again daily and extensive interaction. Our company was very careful as to how to deal with them and how to behave in front of them.
We also had to go out to their site and give presentations quite frequently.
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I once made a mistake, but I was wrong about it.
Posts: 2962
Location: Montreal
Posted on: 19-03-05 11:44:28
Quote:
Orginally posted by bxmca
if you are in IT... you are always facing a customer..
Not only in IT.
Your employer/bosses are your customer's too. If you cannot get along with the other employees or the boss, your customer is not going to be very pleased. He/she still may keep you around if you have exceptional tech skills. However, your hopes for career advancement are likely to be stymied.
I'm not sure I would like to hire a person who I thought had no scope for growth. Its bad the for the boss. Its bad for current/future employees and its bad for biz.
Posts: 88
Location: Toronto
Posted on: 20-03-05 00:54:41
Quote:
Orginally posted by pratickm
Quote:
Orginally posted by bxmca
if you are in IT... you are always facing a customer..
Not always - you could be a customer facing consultant or an application developer.
When I said "customer facing", I meant external customer.
There are always internal customers - like developing an application for another dept. within the company.
Exactly.. my point.. in IT you are always facing a customer..internal or external. The way you deal with them is the same.
Posts: 2831
Location: Toronto
Posted on: 20-03-05 08:41:01
Quote:
Orginally posted by bxmca
Exactly.. my point.. in IT you are always facing a customer..internal or external. The way you deal with them is the same.
The question being discussed here was - whether Canadian experience should be a requirement for a given type of job or not.
That issue started because it seemed that a lot of employers are using that as a tool to filter out candidates.
I think that certain types of job do indeed require Canadian experience and it is only fair that an employer will filter out canadidates who don't have that.
However, saying that dealing with "customers" while working in any company in Canada should require Canadian experience is not fair, especially if a person has good soft skills and has international experience, including North America.
That way no immigrant will ever get a job because all jobs require facing customers and in order to face customers you need some set of [undefined] Canadian skills
While we all might agree that no matter what kind of job you do, you are always serving some customers (internal or external), most companies distinguish between these two types of job roles and pay different salaries depeding on the expectations of the job.
A lot of the companies have more strict requirements (and hence higher salary ranges) for external customer facing employees and less stringent requirements (and hence a lower salary range) for those employees who are not facing external customers.
So employers clearly distinguish between skills need to face external customers and general soft skills which all employees are expected to have - even if you and I don't distinguish between such skills.
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"Mah deah, there is much more money to be made in the destruction of civilization than in building it up."
-- Rhett Butler in "Gone with the Wind"
Posts: 496
Location:
Posted on: 21-03-05 12:32:55
Quote:
However, saying that dealing with "customers" while working in any company in Canada should require Canadian experience is not fair, especially if a person has good soft skills and has international experience, including North America.
I have personally experienced these excuses 'you dont have candian exp' inspite of everything I had to execute the job in much better way.
Thanks.