This is a real story happened between the customer Of General Motors and its customer-care executive...

This complaint was received by the Pontiac Division of General Motors

This is the second time I have written to you, and I don't blame you for

Not answering me, because I sounded crazy, but it is a fact that we have a

Tradition in our family of ice cream for dessert after dinner each night

But the kind of ice cream varies so, every night, after we've eaten, the

Whole family votes on which kind of ice cream we should have and I drive

Down to the store to get it. It's also a fact that I recently purchased a

New Pontiac and since then my trips to the store have created a problem.

You see, every time I buy a vanilla ice cream, when I start back from the

Store my car won't start. If I get any other kind of ice cream, the car

Starts just fine. I want you to know I'm serious about this question, no

Matter how silly it sounds: "What is there about a Pontiac that makes it?

Not start when I get vanilla ice cream, and easy to start whenever I get

Any other kind?"

The Pontiac President was understandably skeptical about the letter, but

Sent an engineer to check it out anyway. The latter was surprised to be

Greeted by a successful, obviously well educated man in a fine neighborhood.

He had arranged to meet the man just after dinner time, so the two hopped

Into the car and drove to the ice cream store. It was vanilla ice cream

That night and, sure enough, after they came back to the car, it wouldn't

Start. The engineer returned for three more nights.

The first night, they got chocolate. The car started. The second night, he

Got strawberry. The car started. The third night he ordered vanilla. The

Car failed to start. Now the engineer, being a logical man, refused to

Believe that this man's car was allergic to vanilla ice cream.

He arranged, therefore, to continue his visits for as long as it took to

Solve the problem. And toward this end he began to take notes: he jotted

Down all sorts of data: time of day, type of gas uses, time to drive back

And forth etc. In a short time, he had a clue: the man took less time to

Buy vanilla than any other flavor. Why? The answer was in the layout oft

He store. Vanilla, being the most popular flavor, was in a separate case

At the front of the store for quick pickup. All the other flavors were

Kept in the back of the store at a different counter where it took

Considerably longer to check out the flavor. Now, the question for the

Engineer was why the car wouldn't start when it took less time.

Once time became problem - not the vanilla ice cream, the engineer quickly

Came up with the answer: "Vapor lock". It was happening every night; but

The extra time taken to get the other flavors allowed the engine to cool

Down sufficiently to start. When the man got vanilla, the engine was still too

Hot for the vapor lock to dissipate

Remember

Even crazy looking problems are sometimes real and all problems seem

To be simple only when we find the solution with a cool thinking

Don't just say its "IMPOSSIBLE" without putting a sincere effort

Observe the word "IMPOSSIBLE" carefully. You can see

"I'M POSSIBLE"

What really matters is your attitude and your perception

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Special Requests: Please call me after 5:30 because I am self-employed and my employer does not know I am looking for another job

What a story, I totally believe this. I read somewhere that a guy had a back problem. Wouldn't go away, tried going to doctors of all denominations (ayurvedic, homeop....) Finally the guy had to stop working (it got so bad). staying home for a while helped the man's back, but not his household payments. Starts going to work, again the problem resurfaces. In discussing this malady with his in-laws one day (who had visited hearing his problems) his F-I-L asked him to show him his wardrobe, what did he wear to work everyday. The guy takes his f-i-l thru his wardrobe. Viola! says the F-I-L, here is your problem, and pats the guy's backside. The guy thinks his F-I-L madness is finally come to the fore, why is he patting my backside he thinks. The F-I-L says "Man, it's your wallet. You have a stuffed wallet, so much is in there that it is making your walk (gait) difficult. Sure enough, the guy started stopped keeping his wallet in back pocket and just carries necessities in his shirt or pants.


It this helps

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HB