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Originally posted by kumar_vadivelu

Hi Desi Tiger

Buyers are always fooled in this world; especially North American Continent. Customers Service Representatives (CSRs) are always a mouth piece of Supervisor, Manager, and the Organization. ISO 9001 certification states that a customer satisfaction is the single most important and paramount in their business to be a successful organization. Unfortunately not all organizations follow that with an exception of few.

The CSRs are low paid, low esteem employees of the company and their loyalty to the company is moderate to poor. For them it is just a call centre job. Most of the call centers are setup by the organization either to avoid or delay but definitely not to solve the customer’s complaints. They will try to delay or ignore if you are not a persist complainers.

This is like a traffic ticket mentality; how generally offended driver things that if a Cop does not show up to a court due other important duties, the offended driver’s tickets and fines are waved by the court. Then the offended driver feels very happy!!!!!

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Microsoft - Which end of the stick do you want today?

Nothing could sound better and explains it ALL ....

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Originally posted by DesiTiger

The squeeky wheel gets greased first- That's the way the world works.

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Growing Old Is Mandatory ..Growing UP is Optional

Always crying baby gets the milk either from Mother or Maid.

If a Customer is not happy about the services of the company, fight to get the services from the representative of the company by legally. That is why so many lawsuits in North America!

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I am new

Quote:

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Originally posted by kumar_vadivelu

Always crying baby gets the milk either from Mother or Maid.

If a Customer is not happy about the services of the company, fight to get the services from the representative of the company by legally. That is why so many lawsuits in North America!

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Microsoft - Which end of the stick do you want today?

I am a Customer; and I am for a Customer.

I am against to a non performing Customer Service Representative (CSR) and their Company.

I mentioned traffic ticket mentality for the CSRs and not for the Customers.

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I am new

Guys ( Investpro & DT !! )
Vow it works as a magic ... I was communicating with FS for a week with no gains .. I followed what Investpro and DT suggested .. On more mail to FS with the text stated by them and I already have positive response with in less than 6 hours ..
GREAT STUFF ...
Ashwani

NB : Thanks a zillion

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Growing Old Is Mandatory ..Growing UP is Optional

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Originally posted by AshwaniG

Guys ( Investpro & DT !! )
Vow it works as a magic ... I was communicating with FS for a week with no gains .. I followed what Investpro and DT suggested .. On more mail to FS with the text stated by them and I already have positive response with in less than 6 hours ..
GREAT STUFF ...
Ashwani

NB : Thanks a zillion

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Microsoft - Which end of the stick do you want today?