Beware of Acanac

Jump to Page:
< Previous [ 1 ] [ 2 ] Next >

newton
Member since: Mar 07

Posts: 169
Location: Toronto
Post ID: #PID

Posted on: 02-10-09 11:34:32

I signed up with Acanac on August 22 for internet service for 1 yr and paid them the one year fee of $227.40. On August 31 I cancelled the service since I joined some other provider and asked Acanac for a refund. They kept telling me that the refund was issued but after checking my credit card statement online I found that the refund was not issued till today. I sent them several reminders inbetween but kept getting the response that the refund was issued.

Finally I decided to dispute their initial charge on my credit card. What other recourse do I have? You can only contact them by email and even at that their customer service is poor.

So if you are considering Acanac please be careful of this company.

northyork_desi
Member since: Apr 09

Posts: 290
Location:
Post ID: #PID

Posted on: 02-10-09 12:09:54

There is a Acanac rep in RFD forum. Try to contact her via PM and see if she can help in getting you the refund. Also remind them of the 30 day moneyback policy.

Name: Imelda O. Suzara
RFD id: Imelda_Acanac

good luck

http://www.redflagdeals.com/forums/19-taxes-month-high-speed-internet-5mb-unlimited-downloads-acanac-681458/150/

RBO
Member since: Aug 06

Posts: 1761
Location: Mississauaga
Post ID: #PID

Posted on: 02-10-09 12:15:08

Hi newton,

Why you cancelled with Acanac? have you get better connection with cheaper price or what? Please share it if you do not have problem. B'cos i heard the cheaper high speed internet is only acanac, but not sure.

May will help some another CD as well..

newton
Member since: Mar 07

Posts: 169
Location: Toronto
Post ID: #PID

Posted on: 02-10-09 12:36:09

I was with 3 web but was having problems with my connection so the guy from Bell told me that 3 web did not have good dsl service and thats why I need to switch providers. So I switched and gave that reason to 3 web and they came to my place and checked everything and gave me a new modem and things worked well after that so I decided to stay with them because I have been with them for over 2 years now. Hence I cancelled Acanac

MadammeX
Member since: Sep 05

Posts: 132
Location: Mississauga
Post ID: #PID

Posted on: 02-10-09 15:43:02

The Acanac Customer Service # is on their website. They are available by phone too on Customer and Technical support. They are only on email after hours. (Speaking from experience).

Vandematram
Member since: Nov 08

Posts: 1448
Location: Sunny - Leone
Post ID: #PID

Posted on: 03-10-09 12:27:51

I signed up for ACANAC and cancelled it within a week and went back to Rogers.

The reason being the DSL being of poor quality as provided by BELL

I went personally to their office in Mississauga near Dixie/Dundas and got the refund within 15 days

I did not have any problem with refund.

-----------------------------------------------------------------
Sunny Leone a true Canadian DESI now back in India !.

Jack109
Member since: Jul 04

Posts: 254
Location:
Post ID: #PID

Posted on: 03-10-09 16:58:55

Is there anybody happy with Acanac? I was thinking of switching to Acanac but not sure as of now.

Pleaes advise if it is really that bad.

Jack109

Contributors: newton(3) northyork_desi(2) ash_canada(1) RBO(1) MadammeX(1) Vandematram(1) Jack109(1)

Jump to Page: < Previous [ 1 ] [ 2 ] Next >

Show Printable version

Send this page to a friend

Add to favorites

Discussions similar to: Beware of Acanac
	Topic	Forum	Views	Replies
	Poll: Refund of Medical Expenses ( 1 2 )	Accounting and Taxation	4327	10
	Poll: Refund of Medical Expenses	Life	2586	2
	Deemed resident or non-resident??!	Accounting and Taxation	2032	5
	Tax Refund	Accounting and Taxation	1936	1
	50 percent reduction in the $975 Right of Permanent Residence Fee.	Life	2088	0
	Landing amount - refund	Just Landed	2632	4
	Quick question about Tax Refund ( 1 2 )	Financial Planning	3649	10
	Filing tax returns from out of Canada	Accounting and Taxation	1922	3
	Refund of tax return	Accounting and Taxation	1826	2
	Internet from Get3Web	Science & Technology	2104	5
	Tuition fee refund.	Accounting and Taxation	1579	1
	RPRF Refund in case of	Family Class	2554	2
	anyone needs reference on acanac?	Public Services	1772	4
	Timelines - Ontario land transfer tax refund	Real Estate & Mortgages	5657	2
	Internet Service Acanac Inc. offerting internet $18.95 including tax	Public Services	1289	1
	Beware of Acanac ( 1 2 )	Shopping	5113	9
	Internet provider	Relocation	1587	2
	Dry loop internet providers suggestions	Public Services	2526	3
	Haven't received my tax refund yet	Accounting and Taxation	4253	5
	How to go about tax refund cheque	General	1601	3
	feedback about acanac internet service provider	General	1255	4
	AVOID ACANAC they are considered as SCAM ( 1 2 )	Public Services	3134	12
	Amex Buyers Insurance Plan - It works :-)	Public Services	1203	2
	Has anyone used start.ca for internet?Any suggestions for internet provider ( 1 2 3 4 )	Public Services	15248	27
	Beware of this type of fraud E-mail, about incometax refund	General	1642	0

Charcha

Beware of Acanac

Discussions similar to: Beware of Acanac