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Originally posted by puttoo

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Originally posted by hchheda


Speaking of price gouging of the big companies in Canada, is there any way to fight that unjustified 'System Access Fee'?.. ...By default when you subscribe to the service, you are paying monthy minimum amount, why is extra system access fee?..and why does it increase all of a sudden? Is there a forum you know of where we can effectively voice and fight this nuisance?

..

Hiren

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Someone is already at it (system access fee) ..... http://www.ctv.ca/servlet/ArticleNews/story/CTVNews/20070919/cellphone_suit_070919/20070919

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Microsoft - Which end of the stick do you want today?

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Originally posted by DesiTiger



Case Filed: Nov 07
Settlement Hearing: January 08

This seems to be the norm in SCC processing times

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Hi Guys !
Can you please explain "Ellen Roseman" ..I am sure that there will be more guys who will be benefited ..
Ashwani

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Growing Old Is Mandatory ..Growing UP is Optional

Hi Ashwani,

Ellen Roseman is a columnist for The Toronto Star. She writes a column every Saturday(besides several other columns she writes throughout the week) called 'on your side' where she writes about people she has helped to get their issues resolved with credit card companies, telephone companies, consumer goods companies (Sears, Leon's, Best Buy etc) and so on.

The first time I wrote her to help me with an issue I had with Rogers in 2005. I had moved home from one place to another and for a month I had no land line as Rogers kept passing the buck onto Bell saying they were the ones who had to do the set-up as all land lines belonged to them.
A friend suggested I write to Ellen Roseman. So I did and w/in 48 hours I had a land line plus three months free service for all services I had with them including TV and internet and some more freebies (in terms of golf caps , T-shirts and the like).She wrote up on that in The Star.

Later on I had issues with Sears on a refrigerator (the second time I had an issue with them- the first was 5 years ago) and with Future Shop on a plasma TV and again after first trying to resolve the issue with these companies and getting nowhere I wrote in to Ms. Roseman and presto things got resolved toot suite like in 3-5 business days with freebies added on.
Recently in 2007 I had an issue with Leon's. When they weren't listening, all I did was show them the article Ellen had written on me way back in 2005 and man like the manager hauled his a$$ to get the issue resolved. I didn't even have to write in to her.

Her email is "onyourside@thestar.ca"

I am told till date she looks into all issues addressed to her and only writes about the interesting novel ones. The reason she wrote up about me was not because it was an original complaint but because my title was "Troglodytes in Jurassic Park". Despite being a journalist, she still had to run for a dictionary to look up troglodyte - i.e she wrote on my issue because my title was original.

That's it. PM me should you need further info

Thanks a lot investpro !
I did waned to send you a PM in the begining but than I thought that if you would answer my question on board there will be more people including me who will be benefitted ..
Right now I have to fight with RBC insurance who cancelled insurance after a month because they realize that risk involved is more than they are making money . The car is basically parked on my driveway for sale and is never being driven . When they insured the car they knew this fact ..
But now the branch manager called me and said that insuring a car of 20000$ for 80$ /yr against theft and vandalism is not worth ..
They cancelled the policy and send me a registered mail informing ( no warnings ) ...
I am not quite worried about car but all what bothers me is the attitude ..
Ashwani

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Growing Old Is Mandatory ..Growing UP is Optional

Hi CDs,

Here is an update on my Fight with Fido (for details, see my original post)

Got a call from their "Executive Office" this morning to inform me that they were "willing to make an exception in my case and refund me the money, in the hope that I will come back to them in the future". BooHoo but who cares, I'm getting my money back

Below is an excerpt from the Letter I sent them. Feel free to "Infringe on my Copyright" incase you need to send this to another company who is trying to screw you

*********************************************************
Fido Solutions Inc.
Legal Department

18-Jan-08
Dear Sir / Madam,

I am writing to you in an attempt to resolve an unfair billing issue that I have with your organization. I have been a Fido customer for two years until November 2006, when I switched to one of your competitors. I was charged for service in the month of December in the amount of $108.38, out of which $79.88 were monthly package charges for the month of December 2007.

Why would I be charged for service that I couldn’t possibly have used? I was switched to another service provider on November 28th 2007.

I have tried to resolve this issue with your extremely rude and completely indifferent customer service staff but to no avail. Please note that they have refused point blank to allow me to speak to a supervisor, who may have been able to help resolve this issue at this stage.

I have been told by your customer service staff that I should have given Fido a 30 day notice before cancelling my service. I believe that as a citizen of a free country, I should be allowed to take my business elsewhere if I am not satisfied by your service, at anytime I choose. Please note that I had completed the full term of my two year contract with Fido, prior to switching.

You cannot charge me for service I haven’t used, and regardless of how many unfair policies an organization comes up with, it cannot change common sense.

I am hoping that you will agree that I shouldn’t have been charged monthly service charges for the month of December and will refund me $79.88 at your earliest.

If I do not hear from you before February 15th 2008, I will have no other choice but to escalate this matter to Small Claims court. I’m sure you are aware that this will add court costs & associated fees to the aforementioned amount.

You may contact me at XXXX should you need to reach me.
Sincerely,

********************************************************
TWO down, One more to go!

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Microsoft - Which end of the stick do you want today?

Hi Desi Tiger

Buyers are always fooled in this world; especially North American Continent. Customers Service Representatives (CSRs) are always a mouth piece of Supervisor, Manager, and the Organization. ISO 9001 certification states that a customer satisfaction is the single most important and paramount in their business to be a successful organization. Unfortunately not all organizations follow that with an exception of few.

The CSRs are low paid, low esteem employees of the company and their loyalty to the company is moderate to poor. For them it is just a call centre job. Most of the call centers are setup by the organization either to avoid or delay but definitely not to solve the customer’s complaints. They will try to delay or ignore if you are not a persist complainers.

This is like a traffic ticket mentality; how generally offended driver things that if a Cop does not show up to a court due other important duties, the offended driver’s tickets and fines are waved by the court. Then the offended driver feels very happy!!!!!

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